Leadership

Be the Boss You Want to See in the World | CA Benefits Advisors

An article in the Harvard Business Review suggests that the traits that make someone become a leader aren’t always the ones that make someone an effective leader. Instead, efficacy can be traced to ethicality. Here are a few tips to be an ethical leader.

Humility tops charisma
A little charisma goes a long way. Too much and a leader risks being seen as self-absorbed. Instead, focus on the good of the group, not just sounding good.

Hold steady
Proving reliable and dependable matters. Showing that—yes—the boss follows the rules, too, earns the trust and respect of the people who work for you.

Don’t be the fun boss
It’s tempting to want to be well liked. But showing responsibility and professionalism is better for the health of the team—and your reputation.

Don’t forget to do
Analysis and careful consideration is always appreciated. But at the top you also have to make the call, and make sure it’s not just about the bottom line.

Keep it up!
Once you get comfortable in your leadership role, you may get too comfortable. Seek feedback and stay vigilant.

A company that highlights what happens when leaders aren’t the ones to champion ethics is presented in Human Resource Executive. Theranos had a very public rise and fall, and the author of the article cites the critical role compliance and ethics metrics might have played in pushing for better accountability. The article also makes the case for the powerful role of HR professionals in helping guide more impactful ethics conversations.

One high profile case study of a company recognizing that leadership needed to do more is Uber. Here, leadership realized that fast growth was leading to a crumbling culture. A piece in Yahoo! Sports shows how explosive growth can mean less time to mature as a company. Instead of focusing of partnerships with customers and drivers, Uber became myopically customer-and growth-focused. This led to frustrations for drivers and ultimately a class-action lawsuit. New initiatives, from tipping to phone support to a driver being able to select riders that will get them closer to home, have been rolled out in recent months. These changes have been welcome, but, as the leadership reflected, could have been more proactively implemented to everyone’s benefit. The mindset of bringing people along will also potentially help Uber maintain better ties with municipalities, which ultimately, is good for growth.

Harvard Business Review - Don’t Try to Be the “Fun Boss” — and Other Lessons in Ethical Leadership

Yahoo! SportsHow Uber is recovering from a ‘moral breaking point’

Human Resource Executive An Ethics Lesson

by Bill Olson

Originally posted on ubabenefits.com

Moments of Clarity: Being Transparent | California Employee Benefits

Aristotle was right when he said, “Nature abhors a vacuum.” Companies and politicians like to say that they’re transparent, when in fact, they’re often the opposite. And, as in nature, in the absence of facts, people will often fill their minds with what is perceived.

If you’re working at a company, rather than being one of its customers, and you’ve been told by senior management that they’re transparent about what goes on, then make sure you take a close look at what they’re willing to share.

In the article titled “The Price of Secrecy” in Human Resource Executive Online, employers are quick to cite company policy, yet are reticent to share if and how those policies are being enforced. This has a huge impact on employee trust and can quickly have the opposite effect on employees following said policy.

Basically, employees want to know that if they follow the rules, others will also follow them, or there will be consequences for not doing so. Companies can hide behind the mantra of “it’s being handled,” or “it’s an employee issue,” but what the employer may forget is that gossip will sometimes fill in the unknown. Compounding matters is that employees want to know that if a colleague violates company policy, the appropriate disciplinary action will be taken.

Employers seldom reveal any disciplinary process or policy enforcement simply because it may violate privacy, or it might embarrass either the employee or employer. For example, an employee has been stealing company property for months. Eventually, the employee is caught, but it may reflect poorly on the employer that it took a long time to realize this was happening, or that safeguards were not in place to prevent the theft in the first place. So, while the employer wants to inform its employees about this violation and how it was handled, they also don’t want to expose vulnerabilities that could undermine the employee’s trust in the company.

Another benefit of policy transparency is that it keeps the enforcers honest. That is, if a company employee is responsible for doling out punishment, then that person is more likely to do it fairly and impartially if they know everyone is watching.

by Bill Olson
Originally posted on ubabenefits.com

Trust Equation | California Benefits Partners

We are currently living in a low-trust society as a whole — we keep hearing that news is fake, science is fake, and so on. That makes it hard for us to trust anyone and is why we need to work on building trust in the workplace more than ever. Human resources professionals and business leaders have an imperative to instill a culture of trust — not just because it is key to employee engagement, satisfaction, and performance, but also because it’s just the most human thing to do.

When you look at the foundations of trust, they are simple: People want to trust that they are going to be treated with respect, that their leaders are credible, and what they do matters. They want to know that they are secure.

There are three building blocks of trust: protection, presence, and progress. I call them my “Three Ps.”

Protection

Feeling protected is a foundational need. To earn the trust of someone else, you need to provide this protection. Your employees want to feel that the organization and their bosses are looking out for them, and that they genuinely care. Underlying the protection we all need and desire are “BLT” (just like the comforting feeling of the classic BLT sandwich): balance, love, and truth. When people feel protected, they are going to demonstrate kindness, loyalty, courage, and generosity.

When you don’t instill a sense of protection, it will stifle innovation and slow down the organization.

Presence

Presence is simple. It’s literally being present in all your interactions — meetings, one-on-one discussions, and interviews. We talk a lot about mindfulness these days, but it extends beyond the personal to the relational. Today, it feels like no one is ever present — we are all tuned in to our devices all the time. So turn off your computer, phone, tablet, watch, etc. when someone comes into your office, stay focused in conversations, and don’t bring your devices to meetings. Put your attention into what you value. Enjoy the present moment and truly experience it.

Lack of presence sends a message of lack of trust.

Progress

As humans, we constantly make progress, minute by minute. We want to know that we are moving in the right direction. How are we helping our employees make progress? Are we focused on helping them move ahead? Supporting your employees’ efforts and making progress is vital to helping them feel that you care about them fundamentally.

I have a personal philosophy of growth and recommend setting weekly growth plans. I pick one personal topic, like last week was protein, and I investigate to understand it. I also pick one work topic, like running better meetings and investigate that for the week. It’s not complicated — just pick a topic and spend the week growing at it.

Ask the Right Questions

Communicating needs is important, but it takes trust to do that. One way to develop the three Ps of trust is by asking the right questions, then really listening to the answers and acting on them. It shows you care and that you want to help people not feel like they are stranded or drowning. It tells your staff it’s safe to say that they are overwhelmed or hung up somewhere, or they don’t have the answers.

Questions for one-on-ones can include:

Protection

  • How is life?
  • Do you have any decisions you are hung up on?
  • Am I giving you the resources or information you need to do your job?
  • Do you have too much on your plate?

Presence

  • What are you worried about right now?
  • What rumors are you hearing?
  • Would you like more or less direction from me?

Progress

  • If you could pick one accomplishment to be proud of between right now and next year, what would it be?
  • What are the biggest time-wasters you encounter?
  • What type and amount of feedback works best for you?

 

by Dan Riordan
Originally posted on thinkhr.com

Solving Problems - While Increasing Employee Satisfaction | Cupertino Benefits Consultants

“Design thinking” is a fairly common term. Even if the phrase is new to you, it’s reasonably easy to intuit how it works: design thinking is a process for creative problem solving, utilizing creative tools like empathy and experimentation, often with a strong visual component. The term dates from 1968 and was first used in The Sciences of The Artificial, a text written by Nobel Laureate Herbert Simon.

For Simon, design thinking involved seven components, but today it’s usually distilled to five: empathize, define, ideate, prototype, test. In this way, creative tools are employed to serve individuals in a group, with a solution-driven focus. It’s important to note that these components are not necessarily sequential. Rather, they are specific modes, each with specific tools that contribute equally to solving an issue.

Most significantly, as Steve Boese of HR Executive noted in a recent column, design thinking is a rising trend in HR leadership. “Those using this strategy,” he says, “challenge existing assumptions and approaches to solving a problem, and ask questions to identify alternative solutions that might not be readily apparent.”Design thinking helps teams make decisions that include employees in meaningful ways, personalize target metrics, work outside the box, and produce concrete solutions. Even teams with established, productive structures use design thinking in the review process, or to test out expanded options.

Boese says that the key shift design thinking offers any team is the opportunity to troubleshoot solutions before they’re put into real-time practice. The main goal of design thinking is not process completion, low error rates, or output reports, as with other forms of HR technology, but employee satisfaction and engagement. More often than not, this leads to increased morale and even more opportunities for success.

 

by Bill Olson
Originally posted on ubabenefits.com

 

Staffing for Scalability | California Benefits Firm

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Vince Murdica, chief revenue officer at ThinkHR, discusses what it takes to become scalable and sustainably staff companies through bursts of rapid growth.

I’ve seen it in my own career: When companies go through rapid growth — quickly moving from 50 to 100+ employees — things start to get shaky. This period of acceleration can be compared to when a jet breaks through the sound barrier. The flight is smooth until that moment, then the plane rattles violently and feels like it’s going to break apart. But when it gets through to the other side, it’s smooth skies again and you’re now flying even faster and higher.

There is a loss of control as a company gets bigger, and not all leaders can handle it. Some career entrepreneurs prefer to start companies, grow them to around 50 people, then sell them because they are uncomfortable with the growing pains that inevitably happen beyond this point. They will do it again and again.

Other leaders are better at growth and mastering scalability. They have what it takes to grow their companies over the 100-person mark. I believe these leaders consistently do three key things when growing their staff:

#1 Hire People You Trust

When you scale up, the ability of senior management to be involved in every detail — to be in all the meetings, involved with every decision, leading all the major initiatives — breaks down. There is a human limit to how many one-on-one relationships you can manage, so your ability to manage as you gain more direct reports goes down. When growing from 50 to 100 employees, new layers of management must get formed.

At this point, delegation becomes critical, or productivity will come to a screeching halt. That’s why it’s crucial to hire managers and other people you can trust. This takes time and effort, but I believe the key to establishing this environment of trust is “hiring slow and firing fast.”

#2 Delegate Responsibility and Authority

Once you’ve hired great, trustworthy people, don’t ever delegate responsibility without also delegating authority. Your staff needs to keep everything moving while you are doing other things for the organization. They can’t wait around for you to make decisions. Hand them the power to innovate, solve problems, and reach the goals you’ve set out for them.

A mantra I borrowed from a mentor is, “I don’t mind giving speeding tickets, but if I need to give too many parking tickets, we have a problem.”

I would rather an employee charge ahead and make an informed, strategic decision that turns out to be a mistake instead of hold back and move too cautiously. Everyone on my team feels empowered. We get it done and we don’t wait. (Wait is a four-letter word.) The burden on leadership is to be sure that goals and strategy are clear, so people can move quickly, with confidence and creativity.

#3 Learn from Mistakes

To me, business is like a sport. It’s a competition. There is a winner and a loser and it’s a real-world game. Approaching it that way enforces a specific mindset around it. To use football as an example: On Monday you review the film from Sunday’s game and see how you can improve. You practice all week to make tweaks, try new plays, and fix what’s broken. Then your next game is a fresh opportunity to be a new team with a new opponent.

In business, like in any sport, we are going to make mistakes. That’s how we learn, but what’s important is that we don’t make those same mistakes again. We get into the mindset of always improving. Failing isn’t necessarily bad — it means your people aren’t afraid to innovate and achieve.

Smooth Skies Ahead

Do these three things — trust, delegate, and learn — which are so core to building a scalable team, and soon your company will be breaking through the sound barrier and once again flying smooth skies.

In the end, growth can be fun, and winning is really fun. Your team will be fulfilled and feel like they are making an impact. So to mix metaphors: Go let your team get some speeding tickets!

 

by Vince Murdica
Originally posted on thinkhr.com